You must have your phone charged because you need the app to start and end your ride.
If you run out of battery while riding your scooter, you can press the vehicle’s ‘Start’ button for 30 seconds until it turns off; this will automatically set your ride in ‘Pause’ mode until you can charge the phone or get in touch with us to finish the ride remotely.
If it happens while you are riding a bike, please contact our Customer Service department to assist you on how to park it. You will not be able to leave the bike unattended and will continue to be responsible for whatever happens to it until it is properly parked, anchored with the chain, and with the rear wheel yellow lever lowered.
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